Shipping policy

At Auvio, we strive to process and deliver your order as quickly and efficiently as possible.

Order Processing

All orders are processed on the same day they are placed through our website, except for orders placed on weekends or public holidays, which will be processed on the next business day.

While we work hard to ensure timely delivery, processing and shipping times may be slightly delayed during promotional events, holidays, or periods of high order volume.

Once your order has been verified, it is typically processed within 1–6 business days before being shipped to the delivery address provided during checkout.

All products are dispatched within 1–6 business days after your order is placed. We offer international shipping to serve customers in multiple countries.

Estimated Delivery Times

Standard Shipping

Estimated delivery is 7–12 business days, depending on product demand and the delivery destination.

Peak Seasons

During periods of exceptionally high demand, including:

Black Friday
Cyber Monday
Christmas
Major promotional events

delivery times may extend to approximately 2–3 weeks due to increased shipping volumes and international logistics.

If your order is confirmed lost in transit or cannot be delivered within a reasonable timeframe, you may be eligible for a refund in accordance with our Refund Policy.

Order Tracking

All shipments include:

A tracking number
Shipping insurance

This allows you to monitor your order throughout the delivery process.

Important Shipping Information

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is entered and we are not notified before the order has been processed and shipped, we are unable to make changes.

In these cases:

Refunds will not be available.
Any reshipment costs will be the responsibility of the customer.

Unclaimed Packages

If the courier is unable to deliver your package, a delivery notice may be left.

If the package is not collected within the time specified by the courier (typically around 15 days), it may be returned to the warehouse or disposed of by the carrier.

In these situations, the order will not be eligible for a refund.

Address Changes After Shipment

Once an order has been shipped, we are unable to modify the delivery address because shipments are handled by third-party logistics providers.

Customers are responsible for any delivery issues resulting from:

Incorrect shipping information
Moving to a new address
Incomplete address details
Failed delivery attempts

Customs, Duties and Import Charges

Estimated delivery times may occasionally be affected by:

Transportation delays
Customs clearance procedures
Import inspections

Auvio is not responsible for:

Import duties
Customs fees
Taxes
Brokerage fees
Any additional charges imposed by customs authorities or shipping carriers

Any customs-related costs are the sole responsibility of the customer.

Trademarks

Auvio does not sell official licensed products of third-party brands and does not intentionally include protected trademarks or logos on its products.

Return Shipping Costs

Unless required by applicable consumer protection laws or the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for the cost of returning items.