Refund policy
At Auvio, we offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused and free from signs of wear
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With all original tags attached
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In its original packaging
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Accompanied by your proof of purchase or receipt
How to Start a Return
To initiate a return, please contact us at:
If your return is approved, we'll provide you with return instructions, including where to send your package.
Please note that returns sent without first requesting a return authorization will not be accepted.
If you have any questions regarding returns, feel free to contact us at:
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain types of products cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care or beauty products
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Hazardous materials
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Flammable liquids or gases
If you're unsure whether your item qualifies for a return, please contact us before submitting your request.
The following items are also non-returnable:
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Clearance or final sale items
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Gift cards
Exchanges
The fastest way to receive a different item is to return the original product. Once your return has been approved, you can place a new order separately.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within approximately 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at: